Legal

cu9 Privacy Policy

Your privacy matters to us. This Policy explains exactly what personal data cu9 collects, why we collect it, how we use it, and the rights you hold as a player based in Bangladesh.

Last updated: January 2026. This Privacy Policy applies to all users of cu9.club.
Our Commitment

How cu9 Protects Your Privacy

cu9 is Bangladesh's trusted online casino and sports betting platform. When you register, deposit, or play on cu9.club, you share personal information with us. We take that responsibility seriously. This Privacy Policy is a formal commitment that your data will be handled lawfully, transparently, and with your interests in mind.

This Policy applies to all personal data collected through cu9.club, our mobile platform, and any communications between cu9 and players based in Bangladesh. By using the cu9 platform, you acknowledge that you have read and understood this Privacy Policy.

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SSL Encryption
All data in transit is protected by industry-standard SSL/TLS encryption on cu9.club.
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No Data Selling
cu9 never sells your personal data to advertisers, data brokers or any third party.
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Your Rights
You may access, correct or delete your personal data held by cu9 at any time by contacting support.
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Secure Storage
Personal data is stored on access-controlled servers with strict internal data-handling policies.
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Transparent Use
We use your data only for the purposes stated in this Policy — never for undisclosed profiling or targeting.
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Direct Contact
You can reach our privacy team at [email protected] for any data-related queries or requests.
Section 1

Information We Collect

cu9 collects personal information from you in several ways: directly when you register or use the platform, automatically as you navigate cu9.club, and from payment service providers when you complete transactions. The categories of personal data we collect include the following:

  • Identity Data
    Full legal name, date of birth, gender, and national identification details provided during registration or KYC verification.
  • Contact Data
    Bangladesh mobile number, email address (if provided), and any correspondence you send to cu9 support or via the platform's messaging features.
  • Financial Data
    bKash, Nagad, Rocket or Upay account identifiers (mobile numbers only — we do not store full wallet credentials), transaction history, deposit and withdrawal amounts in BDT, and bank account details where applicable.
  • Technical Data
    IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), pages visited, session duration, and referral source.
  • Usage Data
    Games played, wagers placed, betting history, bonus usage, favourite game categories (cricket betting, live casino, slots, crash games), and platform interactions including login timestamps.

cu9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily disclose such information in support communications, it will be used only to respond to your query and will not be stored beyond that purpose.

Section 2

How We Use Your Information

cu9 uses the personal data it collects strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first obtaining your explicit consent.

  • Account registration and management: creating and maintaining your cu9 Account, verifying your identity, processing your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and providing access to the cu9 platform.
  • KYC and fraud prevention: verifying that you meet the 21+ age eligibility requirement, detecting and preventing fraudulent transactions, money laundering, and other financial crime as required by applicable law.
  • Customer support: responding to your queries, processing complaints, and investigating and resolving disputes regarding your Account, payments, or gameplay on cu9.
  • Responsible gaming compliance: monitoring gameplay patterns to identify potential problem gambling behaviour, applying deposit limits, session limits and self-exclusion tools as activated by you, and contacting you where cu9 has a duty-of-care concern.
  • Platform improvement and analytics: analysing aggregated, anonymised usage data to improve the cu9 platform, personalise your gaming experience, and optimise features such as cricket betting markets and game recommendations.
  • Promotions and communications: sending you information about bonuses, promotional offers, and platform updates by SMS or email — but only where you have not opted out of marketing communications. You may opt out at any time by contacting [email protected].
  • Legal compliance and enforcement: complying with applicable law, responding to lawful requests from governmental authorities, and enforcing cu9's Terms and Conditions including investigating suspected breaches.
Marketing Preference: cu9 will never send you unsolicited promotional communications via third-party channels. All marketing messages come directly from cu9 via the mobile number or email you registered with. If you wish to stop receiving promotional messages, contact [email protected] at any time with the subject line "Unsubscribe" and we will process your request within 48 hours.
Section 3

cu9 processes your personal data on the following legal grounds. Where more than one ground applies to a specific use of your data, both are listed below:

  • Contractual necessity: processing required to perform our contract with you as a registered cu9 player — including Account management, payment processing, and platform access.
  • Legal obligation: processing necessary to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, age verification requirements, and responses to lawful governmental requests.
  • Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where such processing does not override your fundamental privacy rights.
  • Consent: where cu9 relies on your consent (e.g. for sending promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Section 4

Sharing of Your Information

cu9 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. We share your data only where strictly necessary for the operation of the cu9 platform, as described below, or where required to do so by law.

The categories of third parties with whom cu9 may share your personal data, and the reasons for such sharing, are as follows:

  • Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank and other partner institutions): we share your account identifier and transaction details with the relevant payment provider only to the extent necessary to process your deposit or withdrawal in BDT.
  • Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others): game providers may receive anonymised or pseudonymised session data (e.g. session identifiers, bet amounts, game outcomes) for the purpose of delivering the game service and maintaining RNG integrity. They do not receive your full identity or payment data.
  • Identity verification and KYC partners: where required to verify your identity or age, cu9 may share the minimum necessary identity data with a trusted KYC verification service provider operating under equivalent data protection standards.
  • Law enforcement and regulatory authorities: cu9 may disclose your personal data to governmental or regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or where cu9 reasonably believes disclosure is necessary to protect the rights, property or safety of cu9, its players, or third parties.
No Sale of Data — Ever cu9 has never sold player data and commits never to do so. If cu9's business is ever acquired by or merged with another entity, any transfer of player data would be subject to the same privacy protections described in this Policy, and affected players would be notified prior to any transfer taking place.
Section 5

Payment Data and Financial Information

All financial transactions on cu9 are processed in Bangladesh Taka (BDT) through partner payment gateways including bKash, Nagad, Rocket, Upay and domestic bank channels. cu9 does not store full payment credentials such as complete mobile wallet PINs, bank account passwords, or card numbers. The only financial identifiers retained by cu9 are the mobile numbers associated with your bKash, Nagad or Rocket accounts, which are required to process withdrawals to the correct destination.

Your transaction history within cu9 (deposit amounts, withdrawal amounts, dates and associated payment method identifiers) is retained as part of your Account record. This data is used for account management, dispute resolution, and regulatory compliance purposes only.

  • cu9 applies SSL/TLS encryption to all payment data in transit between your device and the cu9 platform servers.
  • Payment data at rest is stored in access-controlled, encrypted database systems. Access is restricted to authorised cu9 personnel on a strict need-to-know basis.
  • In the event of a suspected fraudulent transaction, cu9 may share the minimum necessary financial data with the relevant payment provider and, where legally required, with law enforcement authorities.
Section 6

Cookies and Tracking Technologies

cu9.club uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and understand how players interact with the site. A cookie is a small data file placed on your device by your browser when you visit cu9.club. Cookies do not contain your name, payment details or any directly identifying information.

cu9 uses the following categories of cookies:

  • Essential Cookies
    Required for the platform to function. These include session authentication tokens, load-balancing cookies and security cookies. They cannot be disabled without breaking core site functionality such as logging in or placing a bet.
  • Analytics Cookies
    Used to collect aggregated, anonymised data about how players navigate cu9.club — including pages visited, session duration, and device type. This data helps cu9 identify usability issues and improve the platform. No individual player is identified from analytics data.
  • Preference Cookies
    Store your platform preferences such as language selection and display settings so they are remembered between sessions. These improve your experience but are not required for core functionality. You may clear these via your browser settings at any time.
Section 7

Data Retention

cu9 retains your personal data for as long as your Account is active and for a period thereafter as required by applicable law or legitimate business need. In general, Account registration data, transaction records and KYC verification documents are retained for a minimum of five years following Account closure, in line with standard anti-money laundering record-keeping requirements applicable in Bangladesh.

Marketing communication preferences and opt-out records are retained indefinitely so that cu9 can honour your preferences even after Account closure. Technical and analytics data in anonymised form may be retained for longer periods for platform improvement purposes. Once the applicable retention period expires, cu9 will securely delete or anonymise your personal data.

Section 8

Your Rights Over Your Personal Data

As a cu9 player based in Bangladesh, you have the following rights with respect to the personal data cu9 holds about you. To exercise any of these rights, contact cu9 at [email protected]. cu9 will respond to all verifiable requests within 30 days.

  • Right of access: you may request a copy of the personal data cu9 holds about you, together with information about how it is used and with whom it has been shared.
  • Right to rectification: if any personal data cu9 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
  • Right to erasure: you may request that cu9 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to cu9's legal retention obligations described in Section 7 above.
  • Right to restriction: you may request that cu9 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data or while a complaint is being investigated.
  • Right to data portability: you may request that cu9 provide your personal data in a structured, commonly used and machine-readable format so that you may transfer it to another service provider.
  • Right to object: you may object to cu9's processing of your personal data for direct marketing purposes. Once you object to marketing processing, cu9 will cease that processing immediately and permanently.
Response Timeline: cu9 will acknowledge all data rights requests within 5 business days and will provide a full response within 30 days of receipt. Where a request is complex or cu9 receives a high volume of requests, the response period may be extended by up to an additional 30 days, with notice given to the requesting player.
Section 9

Security Measures

cu9 takes the security of your personal data seriously and implements a combination of technical, organisational and procedural safeguards to protect it against unauthorised access, loss, alteration or disclosure. While no online platform can guarantee absolute security, cu9 continuously reviews and updates its security practices to maintain a high standard of protection for all Bangladesh players.

The specific security measures cu9 applies include the following:

  • SSL/TLS encryption on all data transmitted between your device and cu9's servers, ensuring that your login credentials, payment information and personal data cannot be intercepted in transit.
  • Encrypted storage of sensitive personal data at rest, using industry-standard encryption algorithms. Databases containing player identity and financial records are access-controlled and subject to regular security audits.
  • Multi-factor authentication options for player Accounts, including SMS-based one-time passwords for login and withdrawal confirmation, reducing the risk of unauthorised Account access.
  • Strict internal access controls limiting cu9 staff access to personal data on a need-to-know basis. All staff with access to player data are subject to confidentiality obligations and receive regular data protection training.
Section 10

Children's Privacy and the 21+ Requirement

cu9 is strictly an adults-only platform. Players must be at least 21 years of age to register and use cu9.club. cu9 does not knowingly collect personal data from any individual under the age of 21. Registration requires confirmation of age eligibility, and cu9 may request documentary proof of age at any time as part of its KYC process.

If You Believe an Under-21 Has Registered If you are a parent or guardian and believe that a person under 21 years of age has registered on cu9.club using false age information, please contact us immediately at [email protected]. cu9 will investigate the matter promptly, close the Account if the concern is verified, and delete all personal data associated with that Account in accordance with this Privacy Policy.
Section 11

Changes to This Privacy Policy

cu9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material — for example, a change to the categories of data we collect or the third parties with whom we share data — cu9 will notify active players by SMS or email at least 7 days before the updated Policy takes effect.

The "Last updated" date at the top of this page reflects when the most recent version of this Privacy Policy was published. Your continued use of cu9.club after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with any change, you may close your Account by contacting [email protected].

Section 12

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how cu9 has handled your personal data, please contact the cu9 privacy team. We aim to respond to all privacy-related enquiries within 5 business days. All communications are handled in English and are treated in the strictest confidence.

Privacy Contact: [email protected]

Your Privacy, Our Priority

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